Shipping + Care

Delivery and care.

Each piece is made by hand, and delivered with the same care.

Delivery

Delivery is arranged individually for each piece, by size, material and destination. Write to the studio with your address and the pieces you are considering, and we will send a delivery quote.

Lead times

Lead times depend on the piece, the material and the finish. The studio will confirm timing with you before an order is placed.

On arrival

Please inspect your piece when it arrives and tell us promptly if anything looks different from what you expected. Keep all packaging until you have spoken with us.

Returns

Because each piece is made by hand, and often to order, please speak with the studio before arranging any return or exchange.

Caring for bone and horn

  • Dust with a soft, dry cloth.
  • Wipe spills straight away with a slightly damp cloth, then dry.
  • Keep out of prolonged direct sun, and away from heat and damp.
  • Avoid abrasive, ammonia-based or solvent cleaners.

Caring for metal

  • Dust with a soft, dry cloth.
  • Cast metal develops character over time. A gentle wipe is all it needs.
  • Avoid acidic or abrasive cleaners.

Caring for stone

  • Blot spills straight away; do not rub.
  • Use coasters under glasses and objects.
  • Clean with a soft, damp cloth and a mild, pH-neutral soap.
Write to the studioQuestions about a specific piece? We are happy to advise.